Terms of Service.

Artho ("the Service", https://artho.app) is operated by Shaitrish ("we", "us"), Dhaka, Bangladesh. These Terms of Service govern your access to and use of the Service.

By creating an account, using the Service, or letting anyone in your organization use it, you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it. If you do not accept these terms, do not use the Service.

Our Privacy Policy and Refund Policy form part of this agreement.

• You must be at least 18 years old and legally able to enter a contract.
• You must give accurate registration details and keep them current.
• You are responsible for everything that happens under your account, including what members you invite do.
• Keep your password confidential. Tell us promptly at contact@shaitrish.com if you believe an account has been compromised.
• The organization owner controls member access, roles and permissions. Removing a member is your responsibility, not ours — for example when someone leaves your company.

One person may hold one account. Sharing a single login between several people is not permitted; add them as members instead, so that the audit trail records who did what.

• New organizations receive a 14-day free trial. No card is required and the trial does not convert into a paid plan automatically.
• Each plan sets limits on companies, members and monthly transactions. Current plans and prices are on Pricing.
• Fees are quoted in Bangladeshi Taka (BDT), per month, and are exclusive of any government taxes or duties unless stated otherwise.
• Billing is handled manually: you pay by bKash or bank transfer, and we activate or extend the plan once payment is confirmed — usually within a few hours during business hours.
• Invoices are raised monthly and are visible in your organization settings.

We may change prices with 30 days’ notice by email or in the application. A price change never applies to a period you have already paid for. If a new price does not suit you, cancel before it takes effect.

Refunds and cancellations are covered in the Refund Policy.

You may use the Service for any lawful business purpose. You may not:

• Break any applicable law, or use the Service to record or facilitate fraudulent, deceptive or illegal transactions.
• Upload malware, or attempt to breach, probe or disrupt the Service, its infrastructure, or another customer’s data.
• Attempt to access data belonging to another organization, or to bypass authentication, permission or plan limits.
• Resell, sublicense or white-label the Service without our written agreement.
• Reverse-engineer, copy or create a derivative of the Service, except where the law expressly permits it.
• Use automated means to place unreasonable load on the Service, or scrape it at scale.
• Store data you have no legal right to hold, or use the Service to send unsolicited bulk messages.

Suspected breach may lead to suspension without notice where there is risk to the Service or to other customers. We will tell you why, and restore access if the matter is resolved.

Your business data is yours. Products, customers, orders, payments, expenses, journal entries — you own them and the intellectual property in them. You grant us only the licence needed to host, process, back up and display that data so the Service can work for you.

You are responsible for:

• The accuracy of what you record. We process what you enter; we do not audit it.
• Having a lawful basis to hold the personal data of your customers, suppliers and employees that you enter, and for telling those people how their data is used.
• Your own tax, VAT, accounting and statutory filings, and for their correctness.
• Keeping your own copies of anything you must retain by law. Export functions are provided for this.

• We aim to keep the Service available continuously, but we do not promise uninterrupted service and we do not currently offer a contractual uptime guarantee.
• Planned maintenance is announced in advance where practical. Urgent security work may happen without notice.
• Features may be added, changed or withdrawn. We give reasonable notice before removing a feature you rely on materially.
• Support is by email and WhatsApp during business hours, Bangladesh time. Response times differ by plan.
• Features labelled beta or preview may change or be withdrawn without notice.

We run the Service on third-party infrastructure — application hosting, a managed database and a transactional email provider. They are listed in the Privacy Policy. We choose them with care and stay responsible to you for the Service, but we are not liable for a failure originating entirely in a third party’s systems beyond our reasonable control.

• You may cancel at any time by writing to contact@shaitrish.com. Cancellation takes effect at the end of the period you have paid for.
• Non-payment makes the account read-only until payment is received. Your data is not deleted for non-payment.
• We may suspend or terminate for a material breach of these terms — unlawful use, abuse of the Service, or repeated non-payment — with notice, except where an immediate risk requires acting first.
• After termination you may request an export of your data for 90 days. After that we may delete it, subject to the retention rules in the Privacy Policy.

The Service is provided "as is" and "as available". To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or for penalties, interest or fines arising from your own filings. Our total liability for any claim in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud.

You agree to indemnify us against third-party claims arising from your use of the Service in breach of these terms or of the law, including claims by your own customers, employees or tax authorities.

We may update these terms. Material changes are announced by email or in the application at least 30 days before they take effect. Continuing to use the Service after that date means you accept the revised terms; if you do not, cancel before the date and the old terms govern the period you already paid for.

These terms are governed by the laws of Bangladesh. The courts of Bangladesh have exclusive jurisdiction over any dispute, save that either party may seek urgent injunctive relief in any competent court. We would far rather settle a disagreement by talking first — write to contact@shaitrish.com.

• Shaitrish — Dhaka, Bangladesh
• Email: contact@shaitrish.com
• WhatsApp: +880 1635 191148
• Website: https://www.shaitrish.com/