Legal
Refund & Cancellation Policy.
When money comes back, how cancelling works, and what happens to your books afterwards.
Last updated
The short version.
- Try everything free for 14 days. No card, no automatic charge.
- Subscriptions are prepaid monthly. Cancel whenever you like — it takes effect at the end of the period you have paid for.
- Charged twice, or charged the wrong amount? We refund it in full.
- Part-month refunds are not given once a period has started, because you keep full access until it ends.
- Your data is never deleted because you cancelled or because a payment was late.
The free trial.
Every new organization gets 14 days of full access. We do not take card details and nothing converts into a paid plan on its own — at the end of the trial the account simply becomes read-only until you choose a plan. There is nothing to refund, because there is nothing to pay.
Use the trial to check the product against your real work. That is what it is for, and it is why the refund rules below can be simple.
How billing works.
- Plans are billed monthly in advance, in Bangladeshi Taka.
- Payment is by bKash or bank transfer to the details on your invoice.
- We activate or extend the plan once payment is confirmed — usually within a few hours during business hours.
- There is no stored card and no automatic renewal charge. Each month is paid deliberately.
- Invoices and payment history are in your organization settings on Organization.
When we refund.
| Situation | What we do |
|---|---|
| Duplicate payment | Full refund of the duplicate, within 7 working days of confirming it |
| Wrong amount charged | Refund of the difference, or a credit against the next month — your choice |
| Paid but the plan was never activated | Full refund, or activation from the date you paid — your choice |
| A fault on our side left the Service unusable for a sustained period | A pro-rata credit or refund for the affected days, assessed case by case |
| Cancelled mid-month | No refund for the remainder; access continues until the period ends |
| Simply did not use it this month | No refund — the trial exists so this decision can be made before paying |
| Account suspended for breach of the Terms | No refund |
Claims must reach us within 30 days of the payment. Refunds go back through the channel you paid from — a bKash payment is refunded to the same bKash number, a bank transfer to the same account — and normally settle within 7 working days of approval. Any transfer charge levied by the bank or the wallet provider is deducted from the refund.
Cancelling.
- 1Write to contact@shaitrish.com or message us on WhatsApp from the account owner’s address or number.
- 2We confirm the cancellation and the date access ends.
- 3You keep full access until the end of the period you have paid for.
- 4Export anything you need — reports, summaries and invoices all export from their own screens.
Upgrades, downgrades and late payment.
- Upgrading takes effect as soon as payment is confirmed. You pay the difference for the remainder of the month.
- Downgrading takes effect at the start of the next month. If your data exceeds the smaller plan’s limits, we will tell you what needs to change before the switch.
- Late payment makes the account read-only — everything is visible, nothing new can be entered. Pay and full access returns, usually within hours.
- Nothing is deleted for non-payment. Your books stay yours.
Asking for a refund.
Email contact@shaitrish.com with your organization name, the payment date and amount, and the transaction or reference number. We reply within 3 working days and tell you plainly whether it is approved and when to expect the money.
- Shaitrish — Dhaka, Bangladesh
- Email: contact@shaitrish.com
- WhatsApp: +880 1635 191148